Shipping policy
Shipping
Where we ship
We deliver to the following countries:
- European Union: all 27 member states
- North America: United States, Canada, Mexico
- Asia: Japan, South Korea, Singapore, Hong Kong, Taiwan, Malaysia, Thailand, the Philippines, Indonesia, Vietnam, India
If your country is not listed, or is not offered at checkout, we do not currently ship there.
Where orders ship from
Orders are sent directly from our suppliers' warehouses, which are located outside the European Union. This affects delivery times and import charges. See "Customs, duties and import taxes" below.
Delivery cost
| Region | Standard delivery | Free delivery |
|---|---|---|
| European Union | €4.99 | Orders of €50 or more |
| North America | €7.99 | Orders of €75 or more |
| Asia | €7.99 | Orders of €75 or more |
The delivery cost for your order is shown at checkout before you pay. Delivery costs do not include any import charges.
How long it takes
Orders are dispatched within 1–3 business days of payment clearing. Delivery then takes approximately 5–10 business days.
These are estimates, not guarantees. Customs checks, weather and carrier backlogs can add time, and delivery is slower around public holidays and peak shopping periods such as Black Friday and December. If your order has not arrived within 10 business days after the estimated delivery window, contact us and we will investigate with the carrier.
If you live in the EU: if we have not delivered within 30 days of your order, or by a date we have specifically agreed with you, you may give us an additional period to deliver. If we still do not deliver within that period, you may cancel the order and receive a full refund.
Tracking
All orders are tracked. You receive a tracking link by email once your order is dispatched. It can take up to 48 hours for tracking to show its first update. If you have not received a dispatch email, check your spam folder before contacting us.
Customs, duties and import taxes
Because orders ship from outside the European Union, you are the importer of your order. Your country's customs authority may charge import VAT or sales tax, customs duty, and a carrier handling or clearance fee before the parcel is delivered. These charges:
- are not included in the product price or the delivery cost you pay at checkout,
- are not collected by us, and are set by your national authorities, not by Orinne,
- are your responsibility to pay, usually to the carrier before or on delivery.
What this means by region:
- European Union: import VAT at your country's rate normally applies to every order, and customs duty and a carrier handling fee may also apply.
- United States: all imported parcels are subject to customs duties regardless of order value. Expect duties and a carrier brokerage or clearance fee on delivery.
- Canada and Mexico: sales tax, duties and brokerage fees may apply depending on the order value and the goods.
- Asia: import taxes and duties vary by country and may apply depending on the order value and the goods.
We cannot predict the exact amount for your order. If you are unsure, check with your national customs authority before you order.
Refused or unclaimed parcels
If you refuse a parcel, or do not pay import charges and the parcel is returned, we will refund the price of the goods once the parcel has been returned to us. We do not refund the original delivery cost, and we deduct the cost of the return shipment that the carrier charges us. Import charges you have already paid must be reclaimed from your customs authority or carrier, not from us.
If you live in the EU and want to cancel your order under your 14-day right of withdrawal, tell us in writing. Please do not just refuse the parcel. See our Refund policy.
Delivery addresses
Please check your address carefully at checkout. We cannot change an address once an order has been dispatched. If a parcel is returned to us because the address was wrong or incomplete, or because nobody collected it, we will refund the goods but not the original delivery cost, and a further delivery charge applies to resend.
Split deliveries
If you order several items, they may be sent from different warehouses and arrive in separate parcels on different days. You are not charged extra for this, although import charges may be applied to each parcel separately.
Lost or damaged parcels
If your parcel arrives damaged, photograph it before opening if you can, and email us within 14 days of delivery. If tracking shows a parcel as delivered but you have not received it, contact us within 14 days and we will open an investigation with the carrier. Risk passes to you once the goods are handed to you or to a person you have named.
Contact
Questions about a delivery: hello@wearorinne.com. We aim to reply within one business day.
Last updated: 17 October 2026