Política de envío
Shipping
Where we ship
Orinne ships to [ADD: list the countries or regions you ship to]. If your country is not offered at checkout, we do not currently ship there.
Delivery cost
- Standard delivery: €4.99
- Free standard delivery on orders over [ADD: your free-shipping threshold, in euros]
The exact cost for your order is shown at checkout before you pay. All prices on this site include VAT.
How long it takes
Orders are processed within [ADD: your handling time, e.g. 1–2 working days] of payment clearing. Delivery then takes approximately [ADD: your realistic transit time] working days.
These are estimates, not guarantees. Customs checks, weather and carrier backlogs can add time, and delivery is slower around public holidays and peak shopping periods. If your order has not arrived within [ADD: number] working days of the estimate, contact us and we will chase it.
Under EU law, if we have not delivered within 30 days of your order, or by any date we have specifically agreed with you, you may ask us to deliver within an extended period, and if we still fail, cancel the order for a full refund.
Tracking
You receive a tracking link by email as soon as your order is dispatched. Tracking can take up to 48 hours to show its first movement. If you have not received a dispatch email, check your spam folder before contacting us.
Customs, duties and import VAT
[ADD: keep ONE of the two paragraphs below and delete the other. This is a legal disclosure — do not leave both, and do not delete both.]
Option A — goods ship from within the EU, or you pay import VAT on the customer's behalf:
The price you pay at checkout is the final price. There are no customs charges, import duties or handling fees to pay on delivery.
Option B — goods ship from outside the EU and the customer is the importer:
Orders are shipped from outside the European Union. Depending on your country, you may be charged import VAT, customs duty or a carrier handling fee before delivery. These charges are set by your national customs authority, are not collected by us, and are not included in the price you pay at checkout. You are responsible for paying them.
Delivery addresses
Please check your address carefully at checkout. We cannot change an address once an order has been dispatched. If a parcel is returned to us because the address was wrong or nobody was available to receive it, we will refund the goods but not the original delivery charge, and a further delivery charge applies to resend.
Split deliveries
If you order several items, they may arrive in separate parcels on different days. You are not charged extra for this.
Lost or damaged parcels
If your parcel arrives damaged, photograph it before opening if you can, and email us within a reasonable time. If tracking shows a parcel as delivered but you have not received it, contact us and we will open an investigation with the carrier. Risk passes to you once the goods are handed to you or a person you have named.
Contact
Questions about a delivery: [ADD: your support email address]. We aim to reply within [ADD: e.g. one working day].